Human-Centered Design

On January 18, 2023, leaders and executives within the public healthcare ecosystem convened at the annual AFCEA Bethesda Health IT Summit.

Data visualizations are a crucial tool to help us make sense of the massive amounts of data out there, but how many times have you seen a data visualization that you couldn’t understand?

A year ago, the Biden administration released the Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government, commonly referred to as the CX EO.

Adopting a platform strategy should be a key component of how government agencies design and deliver digital services.

Ad Hoc will be responsible for providing human-centered design (HCD) and research capabilities to this partnership. HCD and research are both areas of expertise for Ad Hoc.

Ad Hoc, as part of a team led by prime contractor Karsun Solutions, has been awarded a contract to support a pivotal modernization project for the General Service Administration’s (GSA) Advanced Fleet Platform.

While this mismatch in priorities can be a challenge, Bellese and Ad Hoc have found a number of product management strategies to bring the values of HCD into a SAFe environment.

While there is a great deal written about how perverse incentives can lead to unintended outcomes, we wanted to focus on how using the right incentives can drive the right behaviors — both at the individual and organizational levels.

The 2020 version is now a standalone playbook that any federal agency can use to replace enterprise software with proven techniques from the world of commercial software.