Mobile

As we continue to explore what government design can and should be for native mobile apps, we’ll need a design system to scale this work.

In today’s digital age, native mobile applications have become essential tools for governments to provide services and information to the public.

We believe that effective service delivery is about meeting users where they are and providing efficient service delivery across multiple channels.

It’s time to update our view of native mobile apps to reflect today’s reality for government agencies.

Native mobile apps can and should be be a valuable part of a larger customer experience strategy, and federal agencies should examine how to best apply the benefits of mobile to the needs of their customers.