Product

Adopting a platform strategy should be a key component of how government agencies design and deliver digital services.

We’ve found that product operations can help scale impact by putting objective indicators at the center of product decision-making.

We know that in order to build effective software, we need to understand the service’s current process. That’s where we turn to service design tools and methodologies.

We’re looking for people at all levels of experience who are interested in solving hard problems and helping organizations adopt more iterative and human-centered ways of working.

The 2020 version is now a standalone playbook that any federal agency can use to replace enterprise software with proven techniques from the world of commercial software.

Search.gov is an enormous opportunity to improve interactions between government and the people it serves. However, like any tech product, there is more to build than we have resources for.

While human-centered design (HCD) is gaining traction, its underlying concepts are sometimes misunderstood. This can mislead teams into thinking they’re working in a human-centered way when in fact, their work is largely driven by requirements.

On behalf of the Centers for Medicare & Medicaid Services, we recently launched a site for insurance issuers. We went from zero lines of code to a production MVP serving pilot users in under a month.

In this section, I’ll continue looking at the IDEA Act’s new requirements for public websites and digital services, including a deep dive into what it means to design services around the needs of your users.