Research

Fundamentally, research is about helping people make better decisions, and it should be an integral part of how any team develops products and services.

To meet the needs of internal customers, Ad Hoc’s platform service design team takes a service design approach to continuously gather feedback and use that information to improve user interactions and experiences with the VSP program.

Ad Hoc will be responsible for providing human-centered design (HCD) and research capabilities to this partnership. HCD and research are both areas of expertise for Ad Hoc.

Reframing the research step and using it to bring stakeholders’ concerns to the forefront instead of pushing past them can turn research skeptics into research advocates. We call this approach Research as Diplomacy.

Maturing a process is not easy, even if there is interest. It’s incumbent on human-centered design practitioners to recognize where an agency is with their practice, so they can identify how to help them grow.

The 2020 version is now a standalone playbook that any federal agency can use to replace enterprise software with proven techniques from the world of commercial software.

As researchers, we’re on the front lines of understanding the people who use our services, and that means we need to be thoughtful in how we conduct our research.

Instead of hitting pause on user research plans, now is the time to understand the benefits of remote research.

This January, 33 Ad Hoc team members came together in sunny Orlando, Florida for the first Ad Hoc Accessibility Camp, a three-day gathering to learn and practice making our services more compliant with accessibility requirements.