Va.gov

With support from Ad Hoc and our prime contractor Oddball, the VA quickly built a COVID-19 digital reponse dashboard to help measure the trajectory and success of their COVID-19 digital services.

Every agency, from federal to local, needs to envision a way they can serve their constituents with as little in-person contact as possible.

These two systems provide a helpful contrast for what it looks like when you begin a project with a design system and when you add it later. Let’s dig in.

The 21st Century IDEA Act mandates that every agency prioritize public services that need modernization. The best way for agencies to prioritize their services is to thoroughly research how users interact with those services.

Recently, Ad Hoc and our prime contractor partners at Oddball and GovernmentCIO won two contracts from the Department of Veterans Affairs to support the VA’s Veteran-Facing Services Applications and Platform programs.

In this section, I’ll continue looking at the IDEA Act’s new requirements for public websites and digital services, including a deep dive into what it means to design services around the needs of your users.

Reading the IDEA Act, I saw much of how Ad Hoc works with our customers on government digital services. I thought it would be helpful to share our experience in implementing these kinds of digital services.