Services >

Systems Transformation

Customer Experience hero image

Systems transformation is organizational change enabled by technology. We help agencies move beyond single-project wins to enterprise-wide modernization—building internal capacity to ship continuously, operate at scale, and reduce technical debt. Through cross-functional teams, platform infrastructure, and cloud-native architecture, we enable agencies to become digital-first organizations that can rapidly respond to changing needs.

Selected capabilities

Application and API delivery

Cross functional teams to support digital-first delivery

Platform development

Service layer tools and services to support agile development, DevSecOps and more

Cloud migration

Product thinking and technical infrastructure to support true modernization

Case Study: Systems Transformation

Medicare Plan Finder

Ad Hoc supported the Centers for Medicare & Medicaid Services in redesigning the Medicare Plan Finder, which allows people to find available plans and enroll. Learn more about Ad Hoc’s work on the Plan Finder tool.

Related approaches used for Medicare Plan Finder:

  • Agile
  • CX
  • DevOps
  • APIs
  • HCD
screenshot of the medicare plan finder
40%

Increase in enrollments

847

Requests per second

373,000

Visitors supported per day

0

Downtime

40%

increase

in enrollments using the new Medicare Plan Finder compared to the legacy tool. See the story